Privacy Policy


Use of private information policy (GDPR)

Last updated: 24/05/2018

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, possibly a social media username, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your email address and name.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

Where we store your information

When you contact us by email or through our website, we store your your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in [MailChimp], which is the marketing platform we prefer. If we do business together, we store your information in our accounts software, [FreeAgent]. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Eddie May our MD, is responsible for the security of your information. You can contact them by email at [email protected] or by phone on 0116 2793822 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in [1Password], an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Eddie May by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 0116 2793822. If you’re the letter writing type, send your envelope to LCB Depot, 31 Rutland Street, Leicester, LE1 1RE.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Introduction

This website is published by Fresh Web Services Limited.

Please read our privacy statement below. By continuing to browse this site you are accepting our privacy policy.

Information we collect


Fresh Web Services Ltd will not collect any information about individuals, except where it is specifically and intentionally provided by them. Examples of such information are:

  • Your name
  • Your telephone number
  • Your e-mail address
  • Your company address

The information collected will be used to send you the details you have requested and to provide information that may be useful to you. 

'Contact us' & email and messages

We may preserve the content of any email or 'Contact us' or other electronic message that we receive for as long as required to serve you. Any Personal Information contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.

This website contains links to other sites. Please be aware that Fresh Web Services Limited are not responsible for the privacy statements of these sites. This policy statement applies solely to information collected by this Website. Nor are Fresh Web Services Limited responsible for the content of these other websites.

Your rights

In addition to the company's safeguards, your personal data is protected by the Data Protection Act. This states that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Security

We treat all the data held with the utmost care and security. Any details you give will remain wholly confidential. On our website we do not collect personally identifiable information on users.

In Short

We only collect, hold & use data for the purpose it was originally solicited.

We only collect, hold & use data for the purpose of providing a solicited service to our clients.

Any data collected is stored within the United Kingdom.

We do not spam!

We do not sell or pass on any email address to a third party without your express permission.

We will not sell or pass on any of your details to a third party without your express permission.

Cookies

This site uses Google Analytics cookies to anonymously monitor traffic to improve user experience.

No personally identifiable information is recorded or stored. 

By continuing to browse this site you are agreeing to our use of cookies.

Contact

If you have any concerns about our privacy policies, please use the website contact form to share your concerns.

Satisfied Clients

Fresh Web Services Ltd:
LCB Depot, 31 Rutland Street, Leicester. LE1 1RE
Phone: +44 (0)116 279 3822
Company No: 04716234
52.634568, -1.127919
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