When the Leicestershire and Rutland Probation Trust first engaged with Dr Eddie May, our original request was for technical expertise on creating a website. Eddie's approach is to work so closely, and in such a supportive way, that we feel as if he is now part of the team.

Eddie helped us to refine our messages so we developed a more considered approach on what our target audiences wanted to hear rather than what we wanted to tell them. He advised a very non-technical group of managers on what we needed to think about to improve and maximise our web presence. His support never waived.

On a more personal note, Eddie has shown great patience and support when there were numerous changes, and his sense of humour has enabled us to keep a realistic perspective on problems. Our engagement with Eddie continues as he is now undertaking further work for us on our intranet, a testament to the regard he has accrued through his skill and professionalism.

Fiona Buchanan Communications Manager
Leicestershire and Rutland Probation Trust
2 St John Street. Leicester. LE1 3WL.
0116 251 6008